Pre-diagnosis: the key to being a Master Samurai Tech

Posted on December 4, 2014 by - Tech Talk

Are you going on service calls without having pre-diagnosed the appliance and problem, figuring you'll just fix it on the fly?

Unfortunately, those care-free, cowboy days of appliance repair are gone. With today's computer-controlled appliances, if you don't walk into the house with a game plan already in mind, you're gonna look like Bubba the Parts Changing Monkey instead of a Master Samurai Tech who will inspire customer loyalty and referrals.

You want to be that master tech, right? That’s what the Samurai Tech Academy is here for. Watch and learn the technique of a master. You'll dramatically increase both your first call complete (FCC) rate AND customer satisfaction. Both of these combined means increased profitability for tech owner/operators or increased compensation for tech employees.


This presentation is just one of the many expert appliance repair techniques we teach at the Samurai Tech Academy to help you become a Master Samurai Tech and increase both customer satisfaction and profitability through increased FCC rates.

If you have any questions about the Samurai Tech Academy that aren't answered on our FAQ page, please contact us by phone or email.

Read about our current offerings of online appliance repair courses. Take our sample course to get a feel for what it's like to learn appliance repair online at the Samurai Tech Academy. Finally, enroll in the course or courses of your choice.

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