FAQ


Q. How do the Academy Courses work?

A. The Mr. Appliance® Academy offers a series of self-paced, online training courses. Each course consists of a series of modules. And each module consists of units of instruction. Think of them as lessons, each with a quiz you must take to advance to the next unit (or module). A status indicator sitting in the sidebar always lets you know exactly where you stand in the course.


Q. How can I earn a Certification for completing the course(s)?

A. If you want to receive a certification of successful completion of the courses from Master Samurai Tech, then you must enroll in the Full-Support Bundle of courses. Please see this page for a full description of the two MST certifications available and how to achieve them.

If you enroll in one of the Self-Study Bundles, then your service manager will be the one to evaluate your quiz and exam performance.


Q. How long does it take?

A. Most students are taking the courses part time while running service calls, either on their own or as an apprentice. Assuming a student does coursework for an hour or so a day, several days a week, it will take approximately 2 months to complete Fundamentals and about 1 month each to complete Refrigerators and Advanced Schematics. This is an average. Obviously, the process can be sped up quite a bit if the student puts more time into it!

When a student enrolls in the Academy, he/she has access to the courses for a full year. So there is ample time to complete the courses and even go back and review the material as desired.


Q. What if I need more help on a lesson?

A. If you are enrolled in the "Full-Support" Bundle, you can post questions to the Student Forum and Team Samurai will answer your question promptly.

You can also attend the live webinars "Office Hours" that are held every Monday evening.


Q.  How many models do you cover? Do you cover newer, electronic appliances?

A. We are convinced that the best way to make you ready to work on any appliance that you might encounter is to help you learn all the fundamentals of appliance repair so well that you will become an ace troubleshooter on any brand and model.

Here’s what makes for a great tech:

  • Someone who has a solid foundation in how appliances work.
  • Someone who is well-versed in the art of troubleshooting (especially using schematics and electrical measurements)

We designed our courses to help you acquire these skills so that you can work on any appliance out there.

Anyone armed with these skills and access to a service manual for a particular appliance will be unstoppable!



Q. I’ve already got some experience as an appliance repair tech. Which course should I start with?

A. Many of our students are already working as appliance techs, yet they start their Academy studies with the Fundamentals of Appliance Repair course because they never had a systematic education in things like electricity, electronics, troubleshooting using schematics, and electric motors, and they find that modern appliances are difficult to diagnose without a rock-solid foundation in these skills.

Look through the course outline for Fundamentals to see the topics covered. If you want to be an ace technician and also be able to increase your First Call Complete percentage (thus increasing profitability), these are the areas that you need to have strong skills in.


 

Q. I am new to appliance repair. How soon will I be able to do service calls independently if I take the Academy courses?

A. As you can imagine, the answer to this varies according to the student’s background and experience, and what their current situation is. Perhaps the most important consideration is how much effort the student puts into his studies. But here are some guidelines to help you get a feel for what you might expect.

The ideal situation, if someone is trying to get up-to-speed as quickly as possible, is to be taking Fundamentals (and then the other courses) at the same time you are running service calls part-time with an experienced tech. In other words, an apprenticeship situation. Because the Fundamentals course presents usable information so quickly, the apprentice will be able to start applying what he is learning very soon and will be an asset to the experienced tech. Within a matter of months, the novice should be able to start taking on some jobs independently.



Q. Are there any prerequisites for admission?

A. Yes. Please see this page for the required and recommended prerequisites for anyone entering Mr. Appliance® Academy.



Q. What are the computer specifications for the Academy?

A. All of the work is done online, so any computer or mobile device that can access the internet should be fine. However, some browsers are not fully supported by the courseware and may cause various difficulties, including interfering with video playback.

We recommend only using the latest version of Chrome, Firefox, or Safari for your browser. More information on this is found at the Student Resource Page.

If you have any technical difficulties, please let us know right away using the Contact page.



Q. I still have questions.  Is there someone I can contact about the Mr. Appliance® Academy?  

A. You bet! Just Contact Us with your question and we'll answer promptly.

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