Instructions for Franchise Owners
The Tech Check is a free benefit of the Mr. Appliance® Academy that can help you evaluate a person's work readiness, training needs, and aptitude.
The questions are drawn from the material taught in the Fundamentals course at the Academy, so the results can give you a good indication of the skill or knowledge gaps that will need to be addressed with training.
There is also a short section of “Aptitude” questions which tests for the basic math skills required in the Fundamentals course. A calculator is required for these.
If you want to use the Tech Check for a potential hire, DO NOT submit a registration form for that person.
One must be logged into an account at the Mr. Appliance Academy to take the Tech Check. If the candidate is able to come to your office, you can simply log into your free account and have them take it. (If you don't yet have a free account, click here to register for one.)
If the candidate will be taking the Tech Check from a remote location, click here to contact us for instructions on how to do this.
Instructions taking the Tech Check
1. Put the email address of the Mr. Appliance Franchise Owner who asked you to take this test in the first box. (The results will be emailed to this address.)
2. Enter your name into the second box.
There are 99 questions in the test.
A basic calculator is needed for some of the questions.
Unless you have a technical difficulty, only take the test ONE TIME.
Interpreting the Tech Check Results
The results will be reported as a percentage of correct answers in each category. The categories are things like Aptitude, Basic Electricity, Motors, etc.
We’ve chosen questions that represent important knowledge or skills that all professional appliance techs should possess, so any results below 90% usually indicate that there is room for additional training. The material represented by these questions is taught (along with a whole lot more) in the Fundamentals course.
Even many currently-working techs have not been well-trained in some of the categories covered in Fundamentals, so it’s not a cause for alarm to receive low marks in some of these areas. It just means that taking Fundamentals will really help them to up their game.
With the exception of Aptitude, low scores in the other sections are not by themselves cause for alarm. It is more of an indication of where the tech is starting from, and how quickly they'll be able to get up to speed with some training.
The basic math questions in the Aptitude section are a good indicator of whether or not a candidate has the ability to learn the necessary skills and material required to be an appliance technician.
A person who does not score 100% on the basic “Aptitude” math questions should not necessarily be ruled out as a candidate for the Academy (or for being an appliance tech), but you should evaluate them more carefully yourself to try to determine their capabilities. There is basic math and logical thinking required for troubleshooting appliances - it’s not all mechanical aptitude. But it is possible that someone could perform poorly on a test format like this yet still have the necessary capabilities.
Whoever is evaluating the techs should take the Tech Check as well so they can be familiar with the types of questions asked, and therefore be better able to interpret the results for the techs who take it.