Terms and Conditions for Enrollment in the Mr. Appliance Academy

The Mr. Appliance® Academy ("the Academy") is designed and operated by Master Samurai Tech.

When you enroll as a student in the Academy, you agree to the following Terms and Conditions:

The Academy is only for use by Mr. Appliance® franchisees and employees of an independently owned and operated Mr. Appliance® franchise. If you are no longer employed by a Mr. Appliance® franchise, then you must cease using your student account.

Hold Harmless

Appliance repair can be dangerous because it involves working on live electrical circuits which, when done improperly, can result in electrical shock, injury, and even death. Appliance repair can also involve handling heavy equipment in ergonomically unfriendly situations, which can result in various bodily injuries. Moving and disassembling appliances improperly can cause damage to the appliance or the surrounding property in the customer's house. While the Academy makes every effort to teach and encourage safe repair procedures, it cannot be held liable for any mistakes you may make during service calls or any property damage you may inflict or personal injury you may sustain. By enrolling in the Academy, you agree to hold Master Samurai Tech and all its personnel and staff harmless from any damage you may cause or sustain in your practice of appliance repair.

Copying or Sharing Academy Materials and Access

Our courses are designed and priced to be used by one individual student per enrollment. We ask you to honor this intention, which helps to protect both the student experience and the Academy.

By enrolling yourself or another student in the Academy you are agreeing to the following:

1. Students will keep their login information private. The only additional person allowed to have the login info is someone in a supervisory role who needs to be able to check in on the progress of a student or change account information.

2. Students will protect the content of the coursework. Of course you can show a few tidbits to a friend or coworker in order to encourage them to enroll themselves, but otherwise this course material is for your training purposes alone.

Please do not use an enrollment in any kind of “group training” situation without the express permission of Master Samurai Tech. If you have a number of techs who need training, please contact us so we can discuss your situation and offer you group pricing.

Refund Policy

To give you peace of mind about making this investment in your future, we offer a 30-day money-back guarantee. You have 30 days to try out the course, and if you decide it is not right for you then we will refund 100% of your tuition. We only require that you have not downloaded or in any way copied the course materials. By enrolling in the Academy, you agree to this refund policy.


The Academy has several prerequisites listed on this page. By enrolling at the Academy, you attest that you will have satisfied these prerequisites by the time you complete the first unit in the course you are enrolled in.

Honor Code

While all the quizzes and exams in the Academy are "open-book" (i.e., the course material or textbook), the answers to the tests are expected to be yours and yours alone. You agree not to solicit the answers from other students or do internet searches during the quizzes/exams. The whole point of the quizzes and exams is to ensure that you have mastered key points in a unit before moving on to the next unit and to evaluate how well you have retained the material at the end of each module or the whole course. Fishing for answers defeats the purpose of this. Further, you agree not to post the answers to the various quizzes or exams anywhere they can be seen by others. You also agree that you will not give out the answers to questions if asked by another student. You agree that cheating is dishonorable and unworthy of anything to do with the Samurai. Students who cheat are disqualified from earning Master Certification.

Violating these Terms and Conditions

Any action Master Samurai Tech takes in response to a violation on these Terms and Conditions will be dependent on the specific circumstances. These actions range from a simple warning to expulsion. To get expelled, you would have to do something pretty egregious, such as getting caught cheating or helping others to cheat; distributing the proprietary Academy course content to others who are not enrolled in that same Academy course; sharing your personal student access information with others. Those are the three biggies. You agree that if you are expelled from the Academy, you will not be entitled to a refund.

Dispute Resolution

I really hope it never gets to this but I've been working with the general public long enough to know that people can surprise you and disagreements can arise. Private Mediation is a low-cost, effective way to resolve disputes and address grievances. You agree to resolve any disputes over these Terms and Conditions or that otherwise may arise with Master Samurai Tech by a certified mediator in the State of New Hampshire, USA. You agree that the mediator shall be chosen only by Master Samurai Tech management and that you will be responsible for your own costs to attend the mediation, if desired.