Course Syllabus:
| Module 1 | Professional Development Course Orientation |
|---|---|
| Unit 1 | Study Tips and How to Use the Professional Development Course |
| Module 2 | Groundwork for Great Service |
| Unit 1 | Essential Background Info: Customer Mindset and Business Realities |
| Unit 2 | First Call Completes, Your Company, and You |
| Unit 3 | Pre-Diagnosing Your Service Calls |
| Module 3 | Delivering Great Service |
| Unit 1 | Bushido of a Master Samurai Tech |
| Unit 2 | Four Things You Must Do on Every Service Call |
| Unit 3 | Special Circumstances and Precautions |
| Unit 4 | A Day in the Life of a Master Samurai Tech |
| Module 4 | Resources for Continuing Education and Final Exam |
| Unit 1 | Resources for Continuing Education and Professional Development |
| Unit 2 | PDART Course Final Exam |