Course Syllabus:
Module 1 | Professional Development Course Orientation |
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Unit 1 | Study Tips and How to Use the Professional Development Course |
Module 2 | Groundwork for Great Service |
Unit 1 | Essential Background Info: Customer Mindset and Business Realities |
Unit 2 | First Call Completes, Your Company, and You |
Unit 3 | Pre-Diagnosing Your Service Calls |
Module 3 | Delivering Great Service |
Unit 1 | Bushido of a Master Samurai Tech |
Unit 2 | Four Things You Must Do on Every Service Call |
Unit 3 | Special Circumstances and Precautions |
Unit 4 | A Day in the Life of a Master Samurai Tech |
Module 4 | Resources for Continuing Education and Final Exam |
Unit 1 | Resources for Continuing Education and Professional Development |
Unit 2 | PDART Course Final Exam |