| Business Course Orientation | - |
| Unit 1 |
Welcome to the STA Business Course! |
|
| Unit 2 |
How to Use and Interact With the Business Course |
|
| Customer Relations | + |
| Unit 1 |
Simple Ways to Win Customers From Your Competitors |
|
| Unit 2 |
Scheduling the Service Call |
|
| Unit 3 |
Performing the Service Call |
|
| Profitability | + |
| Unit 1 |
Profitability: First Call Completes |
|
| Unit 2 |
Profitability: Pre-Diagnosing Your Service Calls |
|
| Unit 3 |
How to Price Your Services |
|
| Unit 4 |
A Day in the Life of a Master Samurai Tech |
|
| Your Appliance Repair Business | + |
| Unit 1 |
Parts Management |
|
| Unit 2 |
Guaranteeing Your Work |
|
| Unit 3 |
Marketing Your Business |
|
| Unit 4 |
Other Business Items |
|
| Final Exam | + |
| Unit 1 |
Business Course Final Exam |
|
