How to Use and Interact With the Business Course

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Module 1	Business Course Orientation	-
Unit 1	Welcome to the STA Business Course!
Unit 2	How to Use and Interact With the Business Course
Module 2	Customer Relations	+
Unit 1	Simple Ways to Win Customers From Your Competitors
Unit 2	Scheduling the Service Call
Unit 3	Performing the Service Call
Module 3	Profitability	+
Unit 1	Profitability: First Call Completes
Unit 2	Profitability: Pre-Diagnosing Your Service Calls
Unit 3	How to Price Your Services
Unit 4	A Day in the Life of a Master Samurai Tech
Module 4	Your Appliance Repair Business	+
Unit 1	Parts Management
Unit 2	Guaranteeing Your Work
Unit 3	Marketing Your Business
Unit 4	Other Business Items
Module 5	Final Exam	+
Unit 1	Business Course Final Exam