Course Syllabus:
| Module 1 | Business Course Orientation |
|---|---|
| Unit 1 | Welcome to the STA Business Course! |
| Unit 2 | How to Use and Interact With the Business Course |
| Module 2 | Customer Relations |
| Unit 1 | Simple Ways to Win Customers From Your Competitors |
| Unit 2 | Scheduling the Service Call |
| Unit 3 | Performing the Service Call |
| Module 3 | Profitability |
| Unit 1 | Profitability: First Call Completes |
| Unit 2 | Profitability: Pre-Diagnosing Your Service Calls |
| Unit 3 | How to Price Your Services |
| Unit 4 | A Day in the Life of a Master Samurai Tech |
| Module 4 | Your Appliance Repair Business |
| Unit 1 | Parts Management |
| Unit 2 | Guaranteeing Your Work |
| Unit 3 | Marketing Your Business |
| Unit 4 | Other Business Items |
| Module 5 | Final Exam |
| Unit 1 | Business Course Final Exam |