Course Syllabus:
Module 1 | Business Course Orientation |
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Unit 1 | Welcome to the STA Business Course! |
Unit 2 | How to Use and Interact With the Business Course |
Module 2 | Customer Relations |
Unit 1 | Simple Ways to Win Customers From Your Competitors |
Unit 2 | Scheduling the Service Call |
Unit 3 | Performing the Service Call |
Module 3 | Profitability |
Unit 1 | Profitability: First Call Completes |
Unit 2 | Profitability: Pre-Diagnosing Your Service Calls |
Unit 3 | How to Price Your Services |
Unit 4 | A Day in the Life of a Master Samurai Tech |
Module 4 | Your Appliance Repair Business |
Unit 1 | Parts Management |
Unit 2 | Guaranteeing Your Work |
Unit 3 | Marketing Your Business |
Unit 4 | Other Business Items |
Module 5 | Final Exam |
Unit 1 | Business Course Final Exam |