Course Syllabus:
| Module 1 | Business Course Orientation | |
|---|---|---|
| Unit 1 | Welcome to the STA Business Course! | |
| Unit 2 | How to Use and Interact With the Business Course | |
| Module 2 | Customer Relations | |
| Unit 1 | Simple Ways to Win Customers From Your Competitors | |
| Unit 2 | Scheduling the Service Call | |
| Unit 3 | Performing the Service Call | |
| Module 3 | Profitability | |
| Unit 1 | Profitability: First Call Completes | |
| Unit 2 | Profitability: Pre-Diagnosing Your Service Calls | |
| Unit 3 | How to Price Your Services | |
| Unit 4 | A Day in the Life of a Master Samurai Tech | |
| Module 4 | Your Appliance Repair Business | |
| Unit 1 | Parts Management | |
| Unit 2 | Guaranteeing Your Work | |
| Unit 3 | Marketing Your Business | |
| Unit 4 | Other Business Items | |
| Module 5 | Final Exam | |
| Unit 1 | Business Course Final Exam |