Customer Service Representative (CSR) Technical Training Course

Posted on July 17, 2018 by -

Technical training for appliance repair call center personnel who interact with customers and service technicians. The goal is to increase their effectiveness in gathering and relaying information by giving them a basic technical background on appliances. A well-trained CSR can increase customer satisfaction and the company's first call complete rate.

Module 1 Getting Started
Unit 1 CSR Course Orientation
Unit 2 Introduction to Appliance Repair
Unit 3 Basic Electricity
Unit 4 Basic Gas
Module 2 Refrigerators
Unit 1 How Refrigerators Work - Overview
Unit 2 The Refrigeration System
Unit 3 Air Distribution System
Unit 4 The Defrost System
Unit 5 The Control System
Unit 6 Dual Evaporator Refrigerators
Unit 7 Ice, Frost, Condensation, and Condensate
Unit 8 Ice Makers
Unit 9 Refrigerator Summary: Questions for your customers
Module 3 Washing Machines
There are no units in this module.
Module 4 Dryers
There are no units in this module.
Module 5 Ranges and Ovens
There are no units in this module.
Module 6 Dishwashers
There are no units in this module.