Professional Development for Appliance Repair Technicians Training Course

Soft skills! It’s what business owners are talking about. They know that good customer skills can make all the difference in achieving a profitable business, but let’s face it - a lot of techs need more training in these skills.

The Professional Development course focuses on developing a tech's people skills and work habits, and gives guidance on both preparing for and then conducting service calls in a way that enhances the customer's experience.

Note: This course material is already included in the Operating a Profitable Appliance Repair Business course, so do not enroll in Professional Development if you are already enrolled in the Business course.


Course Syllabus:
Module 1 Professional Development Course Orientation
Welcome and how to use.
Unit 1 Study Tips and How to Use the Professional Development Course  
Module 2 Groundwork for Great Service
Explaining the customer's mindset on service calls; business realities that every tech needs to know; First Call Completes (FCC) and their importance to the customer, the company, the technician; Pre-diagnosing service calls to maximize FCC rate and make customer-cheerleaders.
Unit 1 Essential Background Info: Customer Mindset and Business Realities  
Unit 2 First Call Completes, Your Company, and You  
Unit 3 Pre-Diagnosing Your Service Calls  
Module 3 Delivering Great Service
The mindset of the professional appliance repair tech; the Big Four Essentials for every service call; Dealing with special circumstances and problems; a typical day in the life of a Master Samurai Tech, the consummate appliance repair professional.
Unit 1 Bushido of a Master Samurai Tech  
Unit 2 Four Things You Must Do on Every Service Call  
Unit 3 Special Circumstances and Precautions  
Unit 4 A Day in the Life of a Master Samurai Tech  
Module 4 Resources for Continuing Education and Final Exam
Resources for keeping up with the technical and professional aspects of the appliance repair trade. Final exam for the PDART course.
Unit 1 Resources for Continuing Education and Professional Development  
Unit 2 PDART Course Final Exam