Independence. Success.
If you’ve ever wanted to be your own boss and have your own appliance repair business, then this is the course for you.
If you already have your own business, but are struggling to get it off the ground or to make it profitable, then this course is also for you.
You will learn the basics of running your own appliance repair business: scheduling and performing service calls and managing customer perceptions; how to price your service; winning customers from your competitors; all the ins-and-outs of being a business owner.
This course may look short but it is densely packed with information collected from our years of experience and training! An extremely valuable resource for your business.
Course Syllabus:
| Module 1 | Business Course Orientation | |
|---|---|---|
| The mission of this course and how to use and interact with it. | ||
| Unit 1 | Welcome to the STA Business Course! | |
| Unit 2 | How to Use and Interact With the Business Course | |
| Module 2 | Customer Relations | |
| Turning your customers into cheerleaders for your business, from the first contact through the service call itself. Essential customer service training! | ||
| Unit 1 | Simple Ways to Win Customers From Your Competitors | |
| Unit 2 | Scheduling the Service Call | |
| Unit 3 | Performing the Service Call | |
| Module 3 | Profitability | |
| Learn how to make your business financially healthy. First call completes, pricing your services, your daily routine. | ||
| Unit 1 | Profitability: First Call Completes | |
| Unit 2 | Profitability: Pre-Diagnosing Your Service Calls | |
| Unit 3 | How to Price Your Services | |
| Unit 4 | A Day in the Life of a Master Samurai Tech | |
| Module 4 | Your Appliance Repair Business | |
| Parts ordering and management, guarantees, marketing and advertising, your service vehicle, business software, insurance, licensing, taxes and finances, and more! | ||
| Unit 1 | Parts Management | |
| Unit 2 | Guaranteeing Your Work | |
| Unit 3 | Marketing Your Business | |
| Unit 4 | Other Business Items | |
| Module 5 | Final Exam | |
| This is the Final Exam for the Operating a Profitable Appliance Repair Business course. | ||
| Unit 1 | Business Course Final Exam | |